Our Promise

Our Promise

At Timber Traditions, we believe every handcrafted board should be made with care and built to last. We also understand that ordering custom wood products online can feel uncertain—that’s why we stand behind our work with a promise:

1. If your board isn’t made in the size, style, or wood type you ordered, we’ll make it right.
2. If your board arrives damaged, we’ll replace it.
3. If your board cracks or warps due to craftsmanship issues, we’ll repair or replace it.

Each board is handmade, not mass-produced, and our small team takes pride in delivering quality pieces that you’ll love for years to come. If something isn’t right, you won’t be stuck dealing with automated responses or big-company policies—you’ll hear from a real person who truly cares about your order.

📩 Need help? Contact us at Info@timbertraditionss.com

Because our boards are crafted from natural hardwood, every piece has its own unique grain patterns, color variations, and character. These natural differences are part of what makes your board one of a kind! Be sure to check out our FAQ page for care tips and expectations before ordering.